My-StCroix Online Store
Our custom designs are printed direct to garment (DTG) and fulfilled by Printful, an ondemand print company. Items purchased from your shopping cart on our website will be shipped directly from them, however please feel free to reach out to us at adventure@my-stcroix.com if you have any questions or issues! We also have a Zazzle store and some specialty items in our store will redirect you there for purchase.
Printful Shipping
Printful takes about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. It can get a bit confusing, so they’ve made these tables to help you out: https://www.printful.com/shipping
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
Sublimation Garments
Sublimated garments are those that are printed all over the front of the garment. White streaks will appear on all t-shirts around the seams. These marks are most common under the arms of the garments and near stitching (sides, collars, shoulders, etc). This is a drawback of the sublimation printing process. We do our very best with our designs to minimize the appearance of white streaks, however please note that if you see them, this is a normal part of the printing process and largely unavoidable.
